Return & Refund Policy

ShopFor Return & Refund Policy

Effective Date: July 2025

This Return & Refund Policy outlines how ShopFor handles post-purchase issues in alignment with our global dropshipping model. Because we do not warehouse or fulfill products directly, all claims are subject to strict verification and must comply with supplier policies. This document explains what qualifies for review, how resolutions are determined, and what customers can expect throughout the process.

Our Return & Refund Philosophy

ShopFor strongly discourages returns and refunds except in verified, exceptional cases. Due to international fulfillment costs, return complexity, and third-party shipping delays, we do not support open-ended return claims or buyer’s remorse refunds.

We honor refund requests only in the following cases:

• Product is not delivered within the supplier’s guaranteed delivery window
• Product arrives damaged, defective, or significantly not as described
• Product is provably lost in transit (as confirmed by tracking)

Refund Conditions

All claims must be submitted with sufficient proof, including:

• Photos and/or video of the product and packaging
• Screenshots of tracking information, if applicable
• Clear description of the issue (damage, wrong item, defect)

We assist in gathering and submitting this evidence to the distributor (e.g., AliExpress) to facilitate resolution.

Return Eligibility

We do not accept physical returns for the majority of orders. In almost all cases, we process resolution through digital verification and apply compensation accordingly.

If a return is ever authorized by the distributor (which is rare), the customer is responsible for:

• Return shipping cost
• Packaging the item securely
• Meeting any deadline or shipping condition set by the supplier

We do not reimburse return shipping fees unless the entire order is returned and pre-approved by the distributor.

Dollar-Value-Based Resolution Policy

To streamline resolution and minimize delays:

ShopFor reserves the right to decline refund requests for minor dissatisfaction, perceived quality issues, or items deemed “as expected” upon review.

Timelines & Dispute Process

All refund requests must be submitted within 15 days of order delivery or within the platform’s stated guarantee period.

Step-by-step:

1. Contact us via your ShopFor account and provide full documentation
2. We will initiate a dispute or claim with the distributor on your behalf
3. You will be notified of approval, credit, or denial within 5–10 business days
4. If the supplier authorizes a return or refund, we will follow their exact process and timeline

Non-Refundable Scenarios

We will not provide refunds or credit in the following cases:

• Delay caused by customs, weather, or logistics strikes
• Incorrect delivery address provided by the customer
• Unclaimed or refused deliveries
• Item reported damaged after extended use
• Digital or customized products
• Lack of sufficient evidence or vague complaints

Final Decision Authority

ShopFor’s support team reserves the right to determine refund eligibility based on distributor terms, the quality of submitted proof, and marketplace policy alignment. Our decisions are final once communicated.

Policy Acceptance

By placing an order with ShopFor, you agree to this Return & Refund Policy and understand that your purchase is governed by third-party distributor protocols, not traditional retail return frameworks.